Atlanta, GA (RestaurantNews.com) Waitbusters, LLC announced today that their Call Concierge feature is helping restaurants recoup thousands of dollars in lost revenue experienced over the last two years due to the pandemic.
“Call Concierge” was created to address the labor shortage that so many restaurants faced since 2020. The pandemic caused a decrease in revenue as well as staffing shortages that crippled and bankrupted many restaurants. For those who fought to keep their doors open, Call Concierge was seen as an extra “set of hands.” The feature gave restaurants the ability to manage their in-house guests while still addressing phone-in customers’ needs. When utilizing this feature, phone-in customers receive easy to follow voice prompts that direct them towards an SMS, offering one-click access to place online orders, reserve a table, join the wait line, or even get directions. This feature drastically reduces incoming phone call traffic and delivers the answers callers seek more efficiently and automatically while freeing up limited staff. The result is happier customers, reduced stress in staff and an increase on the restaurant’s bottom line.
According to Waitbusters CPO, Shane Gau, “I am ecstatic at the results that our restaurant partners have seen using Call Concierge throughout the fall. What started as assisting operators with streamlining front of house operations has turned into an unheard-of return on investment. Countless restaurant partners have recouped over $10,000 a month for their $99 investment in the Call Concierge software. I truly believe that there is no other product or software in the marketplace that can give operators, especially ones operating on a very slim margin, such a return on investment and boost their business. We have always stated that we wanted to help restaurants thrive through the panic, not just survive. We’ve done just that.”
Call Concierge provides callers with quick answers without requiring your staff to answer every phone call. It rapidly addresses the most immediate issues of the call-in customer, while maintaining guest satisfaction to in-house patrons. There’s no hardware or software to install, it works with all hospitality services, and in minutes a business can sign up for a no-cost 30-day trial.
About Waitbusters Digital Diner
Waitbusters LLC, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers.
Waitbusters Digital Diner provides:
- Call Concierge
- Online Ordering & Commission Free Delivery
- Contactless Dine In
- Delivery As A Service
- Wait Line, Reservation & Table/Server Management
- Social Media Marketing
- Loyalty Program
- SMS Text Message Marketing
- Delivery Driver Logistics