Atlanta, GA (RestaurantNews.com) Waitbusters, a leader in the restaurant technology industry, has just announced the launch of a groundbreaking feature that utilizes SMS to send targeted messages and offers to customers based on their food order history.
The new feature transforms the way restaurants communicate with their customers, enabling a level of personalization that was previously unattainable. By analyzing individual food order histories, the innovative technology empowers restaurants to send out personalized recommendations and offers via SMS. This promises to not only improve customer engagement and satisfaction but also drive increased repeat business.
In addition to enhanced personalization, this feature offers a significant strategic advantage for restaurants. By integrating detailed customer data, it enables restaurants to strategically promote their high-margin items. Restaurants can analyze a customer’s order history, identify their preferred dishes, and send personalized recommendations or deals for similar, high-margin items. This results in a tailored dining experience for the customer and substantially increases the profitability of each transaction for the restaurant. “We’re thrilled to introduce this cutting-edge feature, which we believe will set a new standard in customer relations for the restaurant industry,” said Waitbusters’ CEO Jim Moody. “This technology is a game-changer. It’s about providing a personal touch and making our customers feel valued.”
Waitbusters’ commitment to incorporating AI in its product suite has resulted in multiple industry-first solutions that push the boundaries of what is possible in restaurant technology. This latest feature is in line with the company’s vision to leverage advanced technology for enhancing customer experiences and driving business growth.
About Waitbusters Digital Diner
Waitbusters LLC, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers.
Waitbusters Digital Diner provides:
- Call Concierge
- Online Ordering & Commission Free Delivery
- Contactless Dine In
- Delivery as a Service
- Wait Line, Reservations & Table/Server Management
- Social Media Marketing
- Loyalty Program
- SMS Text Message Marketing
- Delivery Driver Logistics